SITE FAQ:
Q. Who is iHearMusic.com?
A. iHearMusic.com is a community of Australian musicians. Calvin Welch and Tim Huang are 2 Australian musicians who made this website. The iHearMusic.com team includes the Welch family: Calvin and his wife Kerri, daughter Olivia and son Calvin Jr.

Q. What is the Mission of iHearMusic.com?
A. Our mission is to provide you with a greater choice of Australian music which reflects the ethnic and cultural diversity of Australia. We achieve this through our iHearMusic.com music download store and our promotion of live gigs. We are building our community of Australian musicians by providing a communication, distribution and live performing network for our musicians to support each other in sharing their music with you.

Q. Why should I buy from iHearMusic.com?
A. When you buy from iHearMusic.com your payment supports Australian artists and the Australian Music Industry. The majority of your payment is used to pay the artists. The rest is used to develop this site and keep it live; to promote the artists and to subsidise our iHearMusic.com Presents gigs, including at Blue Beat, Double Bay and The Basement, Sydney.

Q. What is the quality of your song files?
A. We sell mp3s and are fanatical about the quality. Our song files are the absolute extreme highest quality possible. We employ constantly updated state of the art technology to create our song files. You will hear the difference! All song files have no copy protection, so you can copy, transfer and burn them as many times as you like, on as many players as you like. All song files are tagged with album artwork. Even major music download stores do not always include artwork.

Q. What is your Privacy Policy?
A. iHearMusic.com will never sell, rent, share or disclose your personal details with any third party. We only collect the absolute minimum data needed to visit our site and for transactions. Our server recognises IP addresses and we use cookies to keep track of your shopping cart. We use PayPal to protect all bank account and credit card details with industry-leading security and fraud prevention systems. PayPal only shares your name and email address with iHearMusic.com. We collect your name and email address from PayPal so we can send you backup links to download the songs again and also provide you with technical support. We employ GeoTrust SSL encryption and physical security measures to guard against unauthorised access to systems where we store personal details. Again, iHearMusic.com will never provide your personal details to any third party. Our details are:

IHEARMUSIC.COM PTY LTD
ACN (Australian Company Number): 132 794 962
Calvin Welch & Tim Huang
Level 1, 5 Crinan St. Hurlstone Park NSW 2193 Australia
+61 (0)408 936 515
[email protected]


PAYMENT FAQ:
Q. What payment methods do you accept?
A. PayPal and credit cards. If you don’t have a PayPal account PayPal will process major credit cards. Australian customers may pay with Visa, Mastercard or Discover. PayPal is the world's number 1 online payment service and is owned by ebay.

Q. How can I pay with Credit Card?
A. From your Checkout cart, click the Pay button for the PayPal screen. Click: Don't have a PayPal account? where you may securely enter your credit card details with SSL encryption. Australian customers may pay with Visa, Mastercard or Discover. There are no additional charges.


TECHNICAL SUPPORT FAQ:
Q. Where is my backup email with download links?
A. After paying, your download page with download links will appear immediately to download now. We also send you a backup email with the download page link so you can download later. If you did not receive a backup email, please check your junk or spam mail folders. The email is sent to your PayPal email address. The email may take time to arrive, depending on network traffic. Please contact us and we will re-send the backup email to you.

SUPPORT EMAIL: [email protected]

SUPPORT PHONE: 0408 936 515

Q. How can I burn an audio CD with the songs I downloaded?
A. You likely already have the right software installed.
Put a blank CD-R in your disc drive:

iTunes 10 for Windows or Mac - open
1. File - New Playlist
2. Drag songs into the main iTunes window.
3. File - Burn Playlist to Disc. Click: Burn (Audio CD)

OR

Windows Media Player 11 & 12 - open
1. Click: "Burn" tab
2. Drag songs into the Burn list window
3. Click: Start burn

Q. How many times can I download the songs?
A. You can download the songs 5 times. All download links expire in 5 days. If you do not download in 5 days, contact us and we will re-send the download links to you.

Q. What if I lose my songs?
A. Contact us and we will re-send the download links to you.